FAQ's

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Frequently Asked Questions:

Question: How do I submit my feedback?

  • Submit your feedback via the online discussion forums, quick polls, forms, and surveys relevant to each of the open projects.
    • To participate for the first time, simply:
      • Sign up for Engage Celina by clicking on the "Register" button in the top right of any page
      • Choose a username, password, and basic info
      • You will receive an email to validate your email address
      • Return to the website and click the "Sign In" button

Note: Your comments will appear under your username.

Question: Why is the City of Celina engaging online?

  • Traditional community engagement usually involves attending meetings or providing written submissions, and this can often be time consuming and inconvenient, and sometimes intimidating. Engage Celina gives you the opportunity to provide feedback on issues that are important to you, at a time and place of your choice.
  • It is a quick, safe, and convenient way to participate and collaborate on a range of issues and topics.
  • It is a great way to keep up-to-date and contribute your views on issues affecting your community.
  • You can see what other community members think about an issue or topic, respond with your own views, and engage in a discussion.
  • It allows for a range of different people, with different views, to discuss matters that impact on their community.
  • It leads to better plans and policies and decision-making when we can hear community feedback.

Question: Why do I need to register to this site to make a comment?

  • While registration is not required to access Engage Celina, it is necessary for many of the more interactive engagement opportunities. We ask you to register to the website for a couple of reasons:
    • It promotes accountability and encourages people to provide more thoughtful responses because feedback can be attributed to them.
    • It also means that we can let you know any news if something major changes about the project if you have signed up for updates. Email notifications can be adjusted under your profile settings.

Question: What happens to my feedback/comments?

  • All comments, ideas and suggestions are collated and used by the relevant project teams to inform the development of strategies, programs and activities, and/or to gain an insight into community views and opinions.
  • Often, feedback provided online is used in conjunction with other face-to-face outreach activities such as meetings, hearings, or surveys to paint a picture of public input and opinion.
  • When each project closes, all contributions are compiled into a report, which can be utilized when considering the particular project.
  • All feedback provided on a project will be considered; however, this does not mean that every suggestion will affect the project or be adopted as proposed. Public input is only one portion of projects and must be considered with other factors such as funding, technical specifications, other potentially conflicting input, and guiding policies.

Note: All comments you make through this website will become public record for anyone to read.

Question: Is my privacy protected?

  • The City will only use your email to contact you with updates according to your notification preferences, which you can change at any time. Your email address will not be distributed to any third party or used for any other purpose. For more information, see the platform Privacy Policy.

Question: Who can I contact about Engage Celina?

  • Engage Celina is coordinated by the City of Celina
  • If you have any questions, please contact Jessica Matehuala, the City of Celina’s Community Relations Manager.
  • If you have a question regarding a specific project currently open for feedback, please contact the relevant project manager.
    • Their contact details can be found in the "Who's Listening" section for each project.

Question: How are discussion forums moderated?

  • All comments are moderated 24 hours a day, seven days a week, for inappropriate language, comments that disrespect other participants, and for comments that are off topic. In addition to on-site monitoring, users can report any comment or entry at any time to flag it for review/moderation.

Frequently Asked Questions:

Question: How do I submit my feedback?

  • Submit your feedback via the online discussion forums, quick polls, forms, and surveys relevant to each of the open projects.
    • To participate for the first time, simply:
      • Sign up for Engage Celina by clicking on the "Register" button in the top right of any page
      • Choose a username, password, and basic info
      • You will receive an email to validate your email address
      • Return to the website and click the "Sign In" button

Note: Your comments will appear under your username.

Question: Why is the City of Celina engaging online?

  • Traditional community engagement usually involves attending meetings or providing written submissions, and this can often be time consuming and inconvenient, and sometimes intimidating. Engage Celina gives you the opportunity to provide feedback on issues that are important to you, at a time and place of your choice.
  • It is a quick, safe, and convenient way to participate and collaborate on a range of issues and topics.
  • It is a great way to keep up-to-date and contribute your views on issues affecting your community.
  • You can see what other community members think about an issue or topic, respond with your own views, and engage in a discussion.
  • It allows for a range of different people, with different views, to discuss matters that impact on their community.
  • It leads to better plans and policies and decision-making when we can hear community feedback.

Question: Why do I need to register to this site to make a comment?

  • While registration is not required to access Engage Celina, it is necessary for many of the more interactive engagement opportunities. We ask you to register to the website for a couple of reasons:
    • It promotes accountability and encourages people to provide more thoughtful responses because feedback can be attributed to them.
    • It also means that we can let you know any news if something major changes about the project if you have signed up for updates. Email notifications can be adjusted under your profile settings.

Question: What happens to my feedback/comments?

  • All comments, ideas and suggestions are collated and used by the relevant project teams to inform the development of strategies, programs and activities, and/or to gain an insight into community views and opinions.
  • Often, feedback provided online is used in conjunction with other face-to-face outreach activities such as meetings, hearings, or surveys to paint a picture of public input and opinion.
  • When each project closes, all contributions are compiled into a report, which can be utilized when considering the particular project.
  • All feedback provided on a project will be considered; however, this does not mean that every suggestion will affect the project or be adopted as proposed. Public input is only one portion of projects and must be considered with other factors such as funding, technical specifications, other potentially conflicting input, and guiding policies.

Note: All comments you make through this website will become public record for anyone to read.

Question: Is my privacy protected?

  • The City will only use your email to contact you with updates according to your notification preferences, which you can change at any time. Your email address will not be distributed to any third party or used for any other purpose. For more information, see the platform Privacy Policy.

Question: Who can I contact about Engage Celina?

  • Engage Celina is coordinated by the City of Celina
  • If you have any questions, please contact Jessica Matehuala, the City of Celina’s Community Relations Manager.
  • If you have a question regarding a specific project currently open for feedback, please contact the relevant project manager.
    • Their contact details can be found in the "Who's Listening" section for each project.

Question: How are discussion forums moderated?

  • All comments are moderated 24 hours a day, seven days a week, for inappropriate language, comments that disrespect other participants, and for comments that are off topic. In addition to on-site monitoring, users can report any comment or entry at any time to flag it for review/moderation.